Shipping Policy
Last Updated: October 20, 2026
This shipping policy applies to all orders placed on [tourups.com](https://tourups.com), covering e‑bikes, e‑motorcycles, e‑scooters, battery packs and accessories.
Shipping Destinations
We currently provide shipping service to the following regions:
- North America
- Europe
- United Kingdom
- Mexico
Important Exclusion**: We **do not ship to certain remote locations** within the above‑listed regions. If your delivery address falls into an unserviceable remote area, we will notify you and process the full refund for your order. Please verify your delivery address before completing checkout.
Order Processing
Payment‑confirmed in‑stock orders will be processed for dispatch within 1‑3 business days (Monday‑Friday, excluding weekends and public holidays). Pre‑order or back‑order items will follow the estimated shipping date displayed on corresponding product pages.
Once your order is dispatched, you will receive a shipping‑confirmation email containing carrier information and tracking number. Tracking status may take 24‑48 hours to update after shipment.
Shipping Costs
All applicable shipping fees will be clearly displayed at checkout before you finalize payment. Shipping rates vary depending on product type, weight, dimensions and delivery destination.
For international shipments to Europe, United Kingdom and Mexico, **import duties, customs fees and local taxes may be incurred upon arrival**. These charges are the responsibility of the customer and are not included in Tourups product or shipping fees. Please check your local customs regulations prior to purchase.
Estimated Delivery Time
Delivery timelines are estimated and not guaranteed; delays may be caused by customs clearance, weather conditions, carrier disruptions or remote‑location logistics.
- North America: 3‑7 business days after dispatch
- United Kingdom & Europe: 5‑10 business days after dispatch
- Mexico: 7‑12 business days after dispatch
> Business days exclude weekends and official public holidays.
Delivery Requirements
Large‑size items such as e‑bikes and e‑motorcycles may require signature confirmation upon delivery. Please ensure someone is available at your delivery address to receive the parcel. We do not support shipping to PO boxes or freight‑forwarding addresses.
Damaged, Lost or Missing Shipments
Please inspect your package immediately upon receipt. If you receive damaged goods, visible outer‑box damage or encounter lost‑parcel issues, please submit a support request through our official contact form within 14 days of delivery. You will need to provide order number and relevant photos / video evidence for claim assessment.
Refund or replacement for shipping‑related damage will be evaluated according to our return‑refund and one‑year limited‑warranty terms.
Order Modification After Shipment
Once the order has been handed over to the shipping carrier, address modification or shipment interception cannot be guaranteed. If you need to change or cancel your order after dispatch, please get in touch with customer service as soon as possible. Successful interception will incur return‑shipping charges and platform processing fees in accordance with our return‑refund policy.
How to Contact Us
For shipping‑related inquiries, please use the contact form on [tourups.com](https://tourups.com) and provide your order number for faster assistance.
This Shipping Policy is subject to Tourups Terms of Service. In case of conflicting clauses, Terms of Service shall prevail.