Policies & agreements

Shopping with Tourups

Tourups operates this online store on Shopify. Use the website lawfully and respect other people’s privacy and intellectual property.

Products and orders

Review the selected model, specifications, quantity, price and delivery information before placing an order. Provide accurate billing and delivery details. Contact Tourups through our contact form if you need help correcting an order.

Other services and information

Third-party services have their own terms. Personal information is handled under the privacy policy linked on this website. Product support, shipping and returns are described in the relevant sections below. Your statutory consumer rights remain applicable.

Delivery details

Available destinations, delivery options and shipping charges are shown for your order at checkout. Check the delivery address and any product-specific shipping information before ordering.

Shipment assistance

For a shipment question or a requested address change, use the Tourups contact form with your order number. If a parcel arrives damaged or an item is missing, retain the packaging and photographs so the issue can be investigated.

Requesting a return

Contact Tourups with your order number, the item concerned and the reason for your request. For a damaged or incorrect item, include photographs. Obtain the applicable return instructions before sending an item back, and keep its packaging and supplied accessories.

Refunds and order changes

Return eligibility and any applicable charges are determined by the terms supplied with your purchase and your statutory rights. Tourups will confirm the outcome of your request and the applicable refund arrangements. Contact us promptly if you need to change or cancel an order.

Product-specific support

Warranty coverage depends on the purchased product and its supplied warranty documentation. Use the Tourups contact form with your order number, model and a description of the issue. Include the product serial number or photographs where relevant.

Next steps

Keep your proof of purchase. Tourups can review the request and confirm the applicable support procedure for the product and purchase. Manufacturer coverage, eligibility and available remedies follow the relevant product documentation and applicable consumer rights.